Below are the answers some common questions you may have about the delivery and return of our rental equipment.
At Yellow Scooters we will do our utmost to deliver and pick up your equipment at the time you specify when booking so please make sure the time you choose is the time you actually need your equipment. This is especially important for Meet & Greet and Disney World Resort Hotel guests as we will need to hand over your equipment in person outside the reception area.
Where We Deliver
We deliver to Disney Resort Hotels (NOT PARKS), Universal Hotels (NOT PARKS), hotels and resorts, private homes, vacation homes and medical facilities in the Orlando, Kissimmee, attractions area. We offer a free delivery and collection service within a 10 mile radius of Disney Worlds West entrance including International Drive and Universal Studios resort area hotels. If you think you are out side these areas please call or email to check.
Meet & Greet (M&G) service
For an additional $15 fee we offer a full meet & greet service. One of our staff members will meet you at your hotel, home or resort location at an agreed time to demonstrate the equipment and help with any installation etc, As this service is a mandatory requirement for all Disney World Resort Owned and operated hotels we do not charge any additional fee. We also need you to call us when you arrive in the Orlando area at least 1 hour before you are going to arrive at the Disney Resort. That way, we can make sure that one of our drivers are waiting for you when you arrive.
Missed M&G Delivery & return
We will arrange a mutually convenient time to meet with you at your location to hand over or collect your rented equipment. Our driver will call you 10 to 15 minutes before the pre arranged delivery/return time, this time is not set in stone but if you have agreed a time and you are not present within 10 minutes either side this will be considered a no show and you will need reschedule. Re-delivery or collection due to a no show will be at our convenience. Our free delivery & collection service does not apply to re-delivery/collection or transfer. To enable us to work within your scedhule you need to provide us with the number of an active and contactable cell phone that you will have with you at all times to avoid any confusion or missed delivery/collection.
We deliver clean & ready to use
All our equipment will be delivered clean, fully charged (if battery powered) and in good condition ready for you to enjoy. You are required under the terms of our rental agreement to return the equipment in the same condition as you received it. You will be charged for equipment that is returned dirty or damaged. Please respect our future customers as we respect you by taking care of the equipment on loan to you, we want all our customers receive the same great service we have endeavored to provide to you.
You are welcome to extend the rental past the agreed return date and time if booked at least 24 hours before the end of your agreed rental period. This will be subject to our consent and additional rental charges plus $9 for administration. If you return your equipment late without prior agreement you will be charged at our full non discounted single day rate plus $25 administration for each 24 hour period starting 1 hour after your agreed rental period has ended. We don't refund rental fees or charge an administration fee for equipment returned early.
24 hour store service for pick up & drop off.
For your convenience we have a door coded lock room which is available 24/7 so you can arrange to pick up or drop off your rented equipment at any time day or night (must be pre booked). This is available at the rear of our store located at 9230 West US Highway 192, Clermont Florida 34714.
Caution when moving or lifting.
You are advised when lifting or loading any of our equipment to include but not restricted to loading into and out of vehicles. This includes items such as batteries and scooter parts which are also heavy. Anyone attempting to lift any of our equipment should at all times adopt correct lifting practices to prevent injury, loss or damage. We cannot accept any responsibility for any injury, loss or damage caused by incorrect lifting or loading of any of our equipment. We advise that at all times you have someone to assist you when lifting or loading our equipment and you do not attempt any lifting or loading if you are unsure you are fully able to do so.
Here is a link for your guidance http://www.yorku.ca/dohs/documents/armylift.pdf