Dear valued customer,
Firstly we would like to thank you for considering YellowScooters.com for your mobility needs, we all appreciate the opportunity to serve you.
Wolley recommends to avoid any confusion and to make all our lives easier that you read our DELIVERY page and the following important information below.
Scooter free wheel/Drive control lever.
At the rear of the scooter you will see either a RED or a YELLOW lever, this lever when moved up or down or front to rear (models vary) will disengage and engage the drive motor. For the scooter to run the lever needs to be firmly engaged in the drive position. If the lever is not in the drive position the scooter will roll freely when pushed and it will not run.
It is very important for you to remember that if this lever is moved at any time when the scooter is switched on the scooter will not run!!!
Do Not Get Your Scooter Controls Wet
Your scooter controls must be kept dry at all times. We supply a small rain cover with every scooter which you cover the controls every time you leave your scooter unattended outdoors (Do not drive the scooter when cover installed). If your scooter gets wet your scooter may stop running and you will have to push it back to your hotel. We will replace your scooter subject to a $50 swap out fee plus the cost of repairing the scooter. It can rain at any time in Florida so it is your sole responsibility to keep your scooter controls dry.
Caution when moving or lifting
You are advised when lifting or loading any of our equipment to include but not restricted to loading into and out of vehicles. This includes items such as batteries and scooter parts which are also heavy. Anyone attempting to lift any of our equipment should at all times adopt correct lifting practices to prevent injury, loss or damage. We cannot accept any responsibility for any injury, loss or damage caused by incorrect lifting or loading of any of our equipment. We advise that at all times you have someone to assist you when lifting or loading our equipment and you do not attempt any lifting or loading if you are unsure you are fully able to do so.
Here is a link for your guidance http://www.yorku.ca/dohs/documents/armylift.pdf
24 hour store service for pick up & drop off.
For your convenience we have a coded lock room which is available 24/7 so you can arrange to pick up or drop off your rented equipment at any time day or night (must be pre booked). This is available at the rear of our store located at 9230 West US Highway 192, (9230 W. Irlo Bronson Memorial Hway) Clermont Florida 34714.
Extending or early ending your rental period.
You are welcome to end or extend your rental at any time. For the best rate rental extensions need to be booked at least 24 hours before you are due to return your equipment. You will pay our daily rate (based on rental duration) plus $9 administration. If you are extending your rental within 24 hours of the end of your rental period this will be considered a new rental and you will be charged our last minute store rental rates, it pays you to plan ahead and makes all our life easier.
Early termination of your rental can be at any time with no additional charges. We do not refund for unused rental days.
You can cancel your booking up to 24 hours before your rental is due to start and receive a refund minus a $25 to cover our expenses incurred including administration and card fees that we pay when we charge your card and pay again when we make a refund. Bookings canceled within 24 hours of the rental start time will not be refunded (see terms and conditions).
DAMAGE TO EQUIPMENT
When booking from YellowScooters.com you agree to our booking terms and conditions and you are responsible for the rented equipment and are liable for any damage or loss. You agree to pay (charged to the card you used when booking) for any repairs and/or replacement parts unless you have have purchased our accidental damage insurance. You are responsible for the replacement of any lost or stolen equipment or parts. If you are unsure or have any questions please do not hesitate to contact us, we are here to serve and help you in any way we are able.
- All our scooters come equipped with:
- The largest batteries available (models vary).
- Delta throttles for left and right hand operation.
- Puncture proof tires
- Plastic front basket (rear baskets optional)
- Battery charger (please charge every night)
- Ignition key
- Water proof easy clean swivel seat
- Adjustable arm rests
- Adjustable steering tiller
- Variable speed control
- Free wheel release lever (disengages drive motor)
- Control panel rain cover (Do not drive scooter when cover installed)
Thank you for reading this and our other important information, I hope you enjoy your rental experience with YellowScooters.com, have a great vacation in the sunshine state.